Returns made simple
Fast, clear, and hassle-free return process.
0%
We don't charge any penalties for returns, even if the item has been opened or used.
30d
Changed your mind? Return unneeded parts within 30 days for a full account credit.
1-7d
Most returns are inspected and credited to your account within 1–7 business days.
Reliable protection for every part
Replacement parts
Total peace of mind for your repairs. We cover any functional issues for the life of the part.
Requirement: No physical or internal damage.
Batteries
Reliable power guaranteed. Covers defects and performance issues for 12 months from purchase.
Requirement: Item must be free of physical damage.
Tools & supplies
Professional-grade quality. If there's a manufacturing defect, we'll swap it out immediately.
Requirement: Excessive wear or misuse.
Pre-owned devices
Fully tested functionality. We also provide a lifetime guarantee on IMEI and carrier support.
Requirement: Unlocked (No iCloud/Google locks).
Genuine Apple parts (GAPP)
100% authentic components for premium repairs.
Requirement: Strictly factory sealed. Packaging must be unopened and free of any markings.
Not-needed & used parts
Wrong part? No problem. Returns accepted within 30 days, even for tested items with minor wear.
Requirement: Return within 30 days, damage-free.
What isn't covered
To ensure a smooth return, please avoid the following common issues:
Physical & impact damage
Cracks, dents, or broken glass caused by drops and accidents.
Improper installation
Damage from poor handling, ripped flex cables, or mounting errors.
Internal display issues
OLED/LCD lines, bleeding, or spots caused by excessive pressure.
Tampered seals & liquid
Broken warranty stamps, removed seals, or signs of water exposure.
From parcel to payout in no time
Step 1: Professional dry test
Perform a "Dry Test" before installation. Verify display and touch functionality without removing protective films, adhesives, or warranty seals.
Step 2: Create your RMA request
Log in and head to the "Product Returns / RMA" section. Select your items and submit the form to receive your PR return number via email.
Step 3: Consolidated shipping
Pack items securely and include your PR number. No authorization needed—ship directly to our warehouse. Multiple returns can be combined in one box.
Step 4: Rapid inspection & credit
After a quick technical verification, your credit will be posted to your account within 1–7 business days, ready for your next order.
Frequently asked questions
In a scenario where you receive a part, and dry test it out to find that the part is damaged, please contact us right away and send us images or videos if possible so we can have the records on file.
A Dry Test means powering on and verifying display and touch functionality of a part before installation — without removing any protective films, adhesives, or warranty seals.
Internal damage refers to OLED/LCD bleeding, lines, or pressure spots that occur when too much force is applied to the display during installation or handling.
Most returns are inspected and credited to your account within 1–7 business days from the time we receive your package.
Yes — multiple returns can be combined in a single box. Just include all relevant PR numbers inside the package.
No authorization is required. Once you submit your RMA request and receive a PR number, you can ship the items directly to our warehouse.
Log in to your account, navigate to the "Product Returns / RMA" section, select the items you want to return, and submit the form. You'll receive a PR number via email.
Reach out to our support team through the contact page or by emailing [email protected] — we typically respond within one business day.